Legal
Please read these terms carefully before engaging our services. They set out your rights and ours.
Contents
These Terms and Conditions ("Terms") govern all services provided by Livro ("we", "us", "our") to you ("Client", "you"). By engaging our services — whether via our website, email, WhatsApp, or any other channel — you agree to be bound by these Terms.
Livro is a digital marketing agency operating in Pretoria, Gauteng, South Africa. Our contact details are:
An agreement between Livro and the Client is formed when: (a) a written proposal or quotation is accepted by the Client; or (b) the Client makes a payment towards any Livro service; or (c) either party acknowledges in writing that work has commenced. These Terms form part of that agreement.
Livro provides, but is not limited to, the following services:
The exact scope of services for each engagement will be detailed in a written proposal or statement of work agreed upon by both parties.
All quotations and proposals issued by Livro are valid for 14 calendar days from the date of issue unless otherwise stated. After this period, the quoted pricing may change.
A quotation does not constitute a binding agreement. Work will only commence once both parties have confirmed the scope and the required deposit has been received.
A non-refundable deposit of 50% of the total project value is required before any work commences, unless otherwise agreed in writing.
The remaining balance is due upon project completion and before final files, assets, or access credentials are delivered to the Client.
For ongoing retainer services, invoices are issued on the 1st of each month and are due within 7 calendar days. Failure to pay within this period may result in suspension of services.
Accounts unpaid after 14 days may be charged interest at 2% per month on the outstanding balance. Livro reserves the right to suspend or withhold deliverables until all outstanding amounts are settled.
All pricing is quoted in South African Rand (ZAR) unless explicitly stated otherwise.
Upon receipt of full and final payment, the Client owns all final deliverables created specifically for them, including website files, ad creatives, and custom-developed software, unless otherwise agreed in writing.
Livro reserves the right to display completed work in its portfolio, on its website, and across its social media platforms, unless the Client requests in writing that their work remains confidential.
Where third-party assets (fonts, stock imagery, icons, plugins, or licensed software) are incorporated into deliverables, the Client is responsible for ensuring they hold the appropriate licences for ongoing use.
All intellectual property remains the property of Livro until full payment has been received.
The Client agrees to:
Project timelines are estimates and are contingent on the Client providing required content and feedback promptly. Livro will not be held liable for delays caused by:
If a project is delayed by the Client for more than 30 days due to non-provision of required materials, Livro reserves the right to re-quote the project at current rates.
Each project includes a defined number of revision rounds as specified in the project proposal. Additional revisions beyond the agreed scope will be charged at Livro's standard hourly rate.
A "revision" refers to minor adjustments within the agreed scope. A significant change in direction, addition of new features, or scope expansion constitutes a change request and will be quoted separately.
Livro may use or recommend third-party platforms (including but not limited to Meta, Google Ads, WhatsApp Business, Zapier, and hosting providers) to deliver services. The use of these platforms is subject to their own terms and conditions.
Livro accepts no liability for changes to third-party platform policies, algorithms, pricing, or availability that may affect the Client's results or the delivery of services.
Ad spend budgets on paid platforms are paid directly by the Client to the platform and are separate from Livro's service fees unless otherwise agreed in writing.
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This includes but is not limited to business strategies, financial information, client data, and technical processes.
This obligation survives termination of the agreement and applies indefinitely unless the information becomes publicly available through no fault of either party.
To the maximum extent permitted by South African law, Livro's total liability to the Client in connection with any project shall not exceed the total fees paid by the Client for that specific project.
Livro shall not be liable for:
The Client may terminate the engagement by providing written notice. Any work completed up to the point of termination will be invoiced at Livro's standard rates. The initial deposit is non-refundable.
Livro reserves the right to terminate any engagement with immediate effect if the Client: breaches these Terms; fails to make payment by the due date; or behaves in a manner that is abusive, unlawful, or harmful to Livro or third parties.
Upon termination, Livro will provide the Client with all work completed and paid for. Work paid for but not yet completed will be invoiced on a pro-rata basis.
These Terms are governed by the laws of the Republic of South Africa, including but not limited to:
Any disputes arising from or in connection with these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be referred to mediation in Pretoria, Gauteng, before any court proceedings are commenced.
Livro reserves the right to update these Terms at any time. The most current version will always be available on our website. Continued use of our services after changes are published constitutes acceptance of the updated Terms.
For any questions about these Terms, contact us at janjohanbeukes@gmail.com.